Service Management w Kraków, Małopolskie sprżedam

HRO Recruitment is a specialist traditional recruitment business. HRO Recruitment is a brand of HRO Personnel Sp. z o.o. HRO Personnel is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Client's behalf for a person in the following role: Service Management Location: Kraków The role of the IT Service Management Analyst is to assist the Critical Technology Service Owner & IT Service Management Specialists in the provision of Service Management for Digital Platforms Applications to ensure they meet defined Service Level Agreements and operate within the agreed Service Management framework. The role will include IT Service Ownership duties and have a level of responsibility for the future position of those services, including management of Application Incident, Problem, Change and Configurations service transition. Key Accountabilities: Application of Service Management to ensure the service meets defined Service Level Agreements, operates within the agreed Service Management framework, IT capabilities and costs Working collaboratively within the Global Service Management team to define, implement & operate a global standard Service Management model Ensure incidents & problems are effectively managed, responded to and accurately documented within reporting systems, and that implementation of corrective and/or preventative action is coordinated Developing strong relationships with business & IT teams globally to maintain a 3-year service outlook Assisting in the generation and publication of appropriate management information Becoming a Service Management subject matter expert in your global service(s), providing a consultancy service to stakeholder groups as required Requirements: Working knowledge of IT Service Management Awareness of the ITIL Service Management framework and/or CASM Experience working in relevant technical environments, i.e. customer facing applications Availability to undertake travel both domestic and international as required Service knowledge of internet banking applications Knowledge of Retail Banking Strong communication and interpersonal skills to develop relationships across business and IT teams globally Strong decision maker and proactive self-starter Excellent negotiation skills Proven analytical skills & ability to deal with complex & technical data Strong team player Not required but desired: ITIL Service Management certification Experience of implementing ITIL principles Past working experience in a similar role (i.e. Service Management) Knowledge of internet banking technologies & infrastructure We offer: Agile methodologies Contact with top IT technologies available in the market Macbook pro or Lenovo to choose Flexible working hours Flexible WFH (agreement in the teams) Friendly teams and people focused attitude Game room (with Xbox, PS consoles and foosball table) Relax room Fruits Casual dress code

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